Some people are extremely good at knowing not only what's wrong about a situation but also who to tell about it and how. These people we call "the effective complainers." Their complaints often result in some measurable improvement. Most people, however, are just complainers. They moan, groan, and complain to anyone who will listen. This phenomenon can be seen from 4 p.m. until 7 p.m. every working day. It's the daily National
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