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Normalization of deviance in software: how broken practices become standard

Knowledge is imperfect and uneven

People don’t automatically know what should be normal, and when new people are onboarded, they can just as easily learn deviant processes that have become normalized as reasonable processes.

Julia Evans described to me how this happens:

new person joins
new person: WTF WTF WTF WTF WTF
old hands: yeah we know we’re concerned about it
new person: WTF WTF wTF wtf wtf w…
new person gets used to it
new person #2 joins
new person #2: WTF WTF WTF WTF
new person: yeah we know. we’re concerned about it. ( ͡° ͜ʖ ͡°)

#interfacesmieci